QuoteWerks Support Portal

Issue:
A message is received when sending e-mail from QuoteWerks through Outlook.

"A program is trying to access e-mail address information stored in Outlook. If this is unexpected, click Deny and verify your antivirus software is up-to-date."


Cause:
These security warnings appear when a program attempts to access your contact information in the Outlook Address Book, or attempts to send e-mail on your behalf. By default, only COM add-ins are trusted programs. Your e-mail administrator may have allowed only specific add-ins by adding them to a "Trusted add-ins" list. Any other program is not trusted, and a security warning appears because of the potential risk that the program is malicious and designed to use Outlook to spread viruses. 

Resolution:

Below is information from Microsoft's article on this message and how to resolve:

Prevent this security warning from appearing again

Under certain conditions, installing an antivirus program and keeping it updated regularly might prevent this security warning from appearing again. The conditions are as follows:

· Your antivirus software must be updated regularly. Most antivirus software enables you to download automatic updates when you are online. Check with your antivirus software vendor.

· Your antivirus software is configured to share its update status with other applications. Typically, antivirus programs share their update status with other applications. To check the update status setting, look in the preferences or options for your antivirus program, or check with your antivirus software vendor.

 NOTES: 

o Outlook relies on the Windows Security Center to check for the presence of the antivirus software and update its status.

o If your antivirus software subscription expires or is inactive, you might get the security warning again when a program tries to access Outlook.

View security settings in the Trust Center

The Programmatic Access security settings in the Trust Center provide the following options:

· Warn me about suspicious activity when my antivirus software is inactive or out-of-date (recommended). This is the default setting in Outlook. Suspicious activity refers to an untrusted program that is trying to access Outlook.

· Always warn me about suspicious activity. This is the most secure setting and you’ll always be prompted to make a trust decision when a program attempts to access Outlook.

· Never warn me about suspicious activity (not recommended).  This is the least secure setting.

To view these settings, do the following:

1. Click the File tab.

2. Click Options.

3. Click Trust Center.

4. Click Trust Center Settings.

5. Click Programmatic Access.
 

NOTES: 

o If your computer is managed by a Microsoft Exchange Server administrator or a Microsoft Windows Active Directory Domain Services administrator in your organization, and the administrator changes the default setting and prevents users from making changes, the option to customize the Programmatic Access security settings is disabled.

o If your computer isn’t managed by an Exchange Server administrator or a Microsoft Windows Active Directory Domain Services administrator, and you are the Windows administrator of your computer, you can change theProgrammatic Access security settings. 

The entire article is available at the following link: