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We had a problem where a (new) user imported products using the wizard and unfortunately left the default Import Mode value at “Delete all existing products …..” and cleared all products.

Fortunately, we keep a list of all products in excel sheets, so we imported again. I noticed when importing there was a message on the status popup that it backed up products. Has anyone reloaded data from this into the Product Database after experiencing the same issue?

Has anyone encountered this and changed the default in order to avoid the disaster of deleting all product data?

It would be helpful to have an alert saying " are you sure you want to delete all products" - it warns when the database field is left blank (a sensible default).

TIA

Hey all I am Avdhesh from MACES Cooling Solutions,

I've recently started using QuoteWerks and encountered an issue where the product database isn't syncing correctly with my inventory system. I'm not sure what’s causing the glitch since all connections seem to be in place.

Anyone else faced a similar issue and found a fix? Would appreciate any advice or troubleshooting steps you can share!

Thanks in advance!

What is the inventory system, Avdhesh? And how do you have it connected to QuoteWerks?