QuoteWerks Support Portal

We are looking to move to Quickbooks as our accounting software soon, so I would want to set up a server with QW and QB running so they can talk to each other. I'd really like to make it easy for users and not have to remote desktop, so can I publish QW and QB as RemoteAPP's, and will they still be able to talk to / integrate with each other?

 We are in the process of attempting to configure Quotewerks as a Remote Desktop App. It is not 100 percent functional but will describe what has been done for your own troubleshooting and setup.

Note that we have Quickbooks running as a remote desktop app with no issues.

Network setup.

Server OS: Windows 2016 in a domain environment.

Database location on a network share. Network share location also is a Windows 2016 OS.

Quotewerks is installed on both systems.

-Permissions (full) on the network location are:

System

RemoteWebWorkplace Users

RemoteDesktop Users

Domain Users

Administrators

User Experience with remote access:

Users VPN in to connect to an internal segmented network where the front end to the RDSWeb is the only accessible item. No other devices are on this segment.

The user logs into the RDSweb portal and is presented with a few options.

Word, Excel, Outlook, Quickbooks, and now Quotewerks.

When QuoteWerks Remote app is started with the Admin credentials, (Not the actual Quotewerks login but the RDWEB connection phase) the application works as desired no matter what user ID is used to log into Quotewerks.

However, When a non domain admin attempts to start the Quotewerks app, a number of errors will appear, Usually stating missing files or unregistered files. If the listed files are then "Registered" the app will start but crash with additional error of missing files. The files it is looking for are in a different location than where the application is installed on the RDS. "Choose alternate install location when setting up application" I have created the folder(s) that the message states where it is looking for them and copied files into it. But have not been able to start Quotewerks fully as it will crash. I have copied permissions of what the custom install location has.

Possible issues are:

Permissions.It runs when connecting the the Web app via administrator login.

Application looking for "default" install location.

Registry entries for install location vs logged in user.

Permissions on local "Default" and "Custom" install location.

Why the application was not installed at "Default" location is I don't know. Lol. I am just the: "Here , We did this, make this work" guy.

I have not received permission to remove the install and re-install in default location. I don't even know if it was installed in the proper TS fashion.

Don't know if this will help or not. Once I can find (Hopefully) a resolution, I will post.