Issues with upgrade. I went to update to the 1/23/18 update.
I ran the upgrade but it seems to have hung up.
The first time I ran it, it ended up failing after an hour.
The second time, I had to do the upgrade again.
From there it's hung. The uninstallwise process has 20-30% CPU utilization
I could really use some help/insight. What do you think is happening?
Windows 10 Pro
*Touch Wood* In 12 years, I've never seen a QW update start but not finish, but that doesn't help you..
As an IT company, I'm sure you've checked the obvious:
-No A/V pop-ups/warnings
-Connection to the QW server still OK
-Connectivity from the machine you're using to update OK
-Full Control of the QuoteWerks / System32 / SysWOW64 folders
Is it failing at any obvious point, like a file it's trying to update?
It is unusual for QuoteWerks to take that much time to install or not finish as Matt mentioned.
I will have a QuoteWerks Technical Support Representative follow-up with you. If you have questions before they contact you, please feel free to give us a call at 407-248-1481 or email firstname.lastname@example.org.
I can confirm that as of about a year ago, when I upgrade the installation, from my computer (towards the server), everything completes, but the installer never exits at the end. It stays stuck in the task manager (some ~GL#### task or something similar).
I even get the initial launch after nsetup portion completes so that whatever update scripts need to run actually do run, but in the end, a CTRL+ALT+DEL and End Task is the only way to exit the installer.
I have reported to support but this is apparently not duplicatable. I have tried all the A/V stuff, and I am always installing with "Run as Administrator" privileges, so there's really not a good explanation for where it's getting stuck or why.