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QuoteWerks Launcher 5.4 (Salesforce Integration) - Issue

I installed a remote client of QuoteWerks 5.4 and when I attempt to launch a new quote from Salesforce I receive a 404 error in the web browser that is launched.

I looked into the QuoteWerks Launcher and when a run it I see the QuoteWerks instance in there but the Use button is grayed out and no matter what I do I can't get it to become enabled.  I don't see QuoteWerks Web Connector running on the system in question but then I didn't see the option to install it with the 5.4 installer.

Anyone have any ideas what what I might be missing or doing wrong?

P.S. This is not a Salesforce configuration issue as other seats of QuoteWerks in my environment are operating as expected (they were upgraded from earlier versions of QuoteWerks though.

1 Comment

Ref. step 15 of the nsetup installer wizard here: there was an option for here once which would then install the Web Connector to the C:\Program Files\Common Files\QuoteWerks folder (or C:\Program Files (x86)\Common Files\QuoteWerks folder) but as I understand it, there was a major rework of the integration 12 months or so ago so perhaps the Web Connector is no longer required.

Note the system requirements for SalesForce integration here: it's probably a security setting on the local workstation.

If there is only one option in the QuoteWerks Launcher, then the "Use" button being disabled is expected.

Hope this helps,

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