We have templates with hundreds of lines that are typically not used, but the sales team wants them there for easy quote building.
Due to the lack of 'remove items with 0 qty' feature in the web version, my reps can't remove the unused line items - we do not use the desktop version. (Really wish this would get added.)
When converting, the 0 qty line items luckily do not convert into Connectwise. However, recently (and I have evidence of this), the converted line items started to have their line numbers ('Sequence' in Connectwise) match the line number in QuoteWerks. While I can't fault anyone for this change, the previous 'just re-order everything 1 to X was a better option for us.
It's mostly a bother to the operations team that now has to deal with the odd Sequence numbers on the converted stuff.
Was there a change recently that made this start happening? Is it a by product of some other setting perhaps? Any thoughts on being able to revert this?