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Quotevalet Notification E-mails to Connectwise E-mail Connector

We've attempted to set up Quotewerks and Quotevalet to CC Connectwise automatically so that Approval Notifications can be attached to existing tickets when the e-mails are sent.

We've done the following steps, which appear to be correct:

1. We use a custom field and characters to append "Ticket # 123456" to the document name, which adds the required text into e-mails when sent
2. We've confirmed that when we CC our E-mail Connector receiving address with Quotewerks messages AND when we forward the received messages as-is, that E-mail Connector adds the messages and all attachments (PDF approval, for example) successfully.

However, the problem lies in when the notifications are being sent from donotreply@quotevalet.com.

In those cases, the messages are not being processed by Connectwise E-mail Connector. It is receiving them, and then not attaching them to the ticket.

Are you aware of any known issues of Quotevalet notification e-mails via the donotreply address and Connectwise e-mail connector?

Thank you!

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